Privacy Policy

Last updated: March 05, 2024

Introduction

This Privacy Policy outlines how MerchNook ("the Company", "We", "Us" or "Our") collects, uses, and discloses your information when you use our e-commerce platform and explains your privacy rights and protections.

Interpretation and Definitions

Interpretation

Words starting with capital letters have specific meanings as defined under certain conditions. These definitions apply regardless of whether the words appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account: Refers to the unique account created for you to access our e-commerce platform.

• Affiliate: Means an entity that controls, is controlled by, or is under common control with the Company.

• Cookies: Small files placed on your computer or device by a website, containing details of your browsing history and other information.

• Country: Refers to Bangladesh, where the Company is based.

• Device: Any device capable of accessing our e-commerce platform, such as a computer, cellphone, or tablet.

• Personal Data: Refers to any information that relates to an identified or identifiable individual.

• Service: Refers to our e-commerce platform, accessible from merchnook.com

• Service Provider: Any person or entity processing data on behalf of the Company, including third-party companies or individuals employed to facilitate the Service.

• Third-party Social Media Service: Refers to any website or social network through which a user can log in or create an account to use our e-commerce platform.

• Usage Data: Data is collected automatically when you use our e-commerce platform.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our e-commerce platform, we may collect certain personally identifiable information from you, including but not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

Usage Data

We automatically collect Usage Data when you use our e-commerce platform. This may include information such as your Device's IP address, browser type, pages visited, time and date of visit, and other diagnostic data.

Information from Third-Party Social Media Services

You may choose to log in to our e-commerce platform using third-party social media services such as Google, Facebook, Instagram, Twitter, or LinkedIn. If you do, we may collect Personal Data associated with your social media account, as permitted by the privacy settings of that account.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our e-commerce platform and store certain information. We use both Session and Persistent Cookies for various purposes, including but not limited to essential functionality, Cookies policy acceptance, and enhanced user experience. You can manage your Cookie preferences through your browser settings.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

• To provide and maintain our e-commerce platform

• To manage your Account and provide you with access to our platform's features

• To contact you regarding updates or informative communications related to our products or services

• To provide you with news, special offers, and information about products or events similar to those you have shown interest in

• For data analysis, identifying usage trends, and improving our e-commerce platform's functionality and user experience

Disclosure of Your Personal Data

We may share your personal information in certain situations, including but not limited to:

• With Service Providers to help us monitor and analyze the use of our e-commerce platform

• For business transfers, such as mergers or acquisitions

• With Affiliates, subject to this Privacy Policy

• With business partners to offer certain products, services, or promotions

• With other users or through Third-Party Social Media Services, as described in this Privacy Policy

• With your consent for any other purpose

Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your country or jurisdiction. By using our e-commerce platform, you consent to the transfer of this information.

Delete Your Personal Data

You have the right to delete or request the deletion of the Personal Data we have collected about you. You may update, amend, or delete your information at any time through your Account settings, or by contacting us directly.

Security of Your Personal Data

We strive to use commercially acceptable means to protect your Personal Data, but no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our e-commerce platform is not directed at individuals under the age of 13, and we do not knowingly collect Personal Data from them. If you are a parent or guardian and believe we have collected Personal Data from a child under 13, please contact us.

Links to Other Websites

Our e-commerce platform may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites, and we encourage you to review their Privacy Policies before providing any Personal Data.

Changes to this Privacy Policy

 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our e-commerce platform. Your continued use of our platform after any changes to this Privacy Policy will constitute your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@merchnook.com

• By visiting our contact page: https://merchnook.com/contact

• By phone: +8801401711223

Thank you for trusting MerchNook with your privacy.